From the first conversation to the sale. With your CRM connected.
Serve customers, present products and automatically register leads and opportunities. Continue through quotation, payment, electronic invoicing and dispatch orders with your business integrations.
One conversation. A connected workflow.Original Viviseven visual material · product illustration
Keep the conversation movingCustomer → opportunity → operations
From conversation to operations
Your customer talks. Your business moves forward.
Explore the customer experience and what goes into CRM. Each stage retains context for the next step.
Connected story · illustrative example1 / 6
Your customer's experience
An opportunity starts with a conversation.
Sample customerI saw your ad. Can you help me choose a product?
VivisevenOf course. Tell me what you need and I will show you the options in our catalogue.
Conversation created to explain the process. Not a real session.
Your business view
↗
Source and context
CRM includedExample
Channel: WhatsApp · Source: sample ad · Interest: catalogue product.
Presents information and visual material. The contact source is retained when available through the channel or configured parameters.
Explore at your own pace. CRM accompanies the journey.
Explore the experience
Try it with a sample business.
Start the demonstration and choose your business type in the chat. Talk to Viviseven, explore CRM, orders, scheduling and information or authorise a call to your phone. Business operations use demonstration data.
Demo 360 · talk to VivisevenSample business · service-connected chat
The live demonstration responds in Spanish. Telephone calls are to your phone, not through your browser microphone.
VivisevenDemonstration chat and phone call
The demo begins when you click Start demonstration. The assistant will guide you step by step.
Replies come from the real agent. Email is optional. Your initial authorisation covers this conversation and the calls you request. Do not close or repeat a request while waiting.
A sales agent backed by information and operations.
Viviseven Sales Agent is Zencillo's conversational artificial intelligence for customer service and continued sales workflows. It can start with lead capture or progress to a sale through enabled processes.
01
Serve and capture
Present your offer and register interested contacts.
02
Manage and quote
Retain opportunities, products, values and follow-up.
03
Connect the close
Continue through payment, invoice and dispatch order.
Original Viviseven visual material · product illustration
Omnichannel service
Be where the conversation starts.
Connect your business channels and let the team continue with customer history and context.
Send and receive images, videos, PDFs and files according to the channel. WhatsApp voice notes can be part of customer service. The telephone channel covers incoming and outgoing calls through the configured workflow.
The availability of each format and channel is defined in implementation, not by displaying its name on this page.
Original Viviseven visual material · product illustration
Your brand in every response
Explain your products. Understand what the customer needs.
Original Viviseven visual material · product illustration
Tone and context
Define friendly, formal, concise or detailed service. The agent uses context and enabled knowledge to guide the conversation.
Original Viviseven visual material · product illustration
Catalogue within the conversation
Share features, benefits, images and documents. Query price and availability through Management or connected business sources.
CRM included
Every conversation can leave a properly recorded opportunity.
Request the necessary details, create the lead and record products of interest, prices and expected dates. The team sees the process and retains follow-up without retyping automated stages.
Original Viviseven visual material · product illustrationOriginal Viviseven visual material · product illustration
Where they came from. What they need. Which stage they are in.
Channel, campaign, ad and UTM can accompany the lead when these data are available. History and opportunity connect the conversation with sales management. Financial metrics also require investment and closing data.
An individual appointment. A group class. An organised team.
Configure reservations through chat, a web link or both options. Services, locations, professionals, capacity and time slots are part of the business workflow.
Original Viviseven visual material · product illustration
Appointments and events
Individual or group reservations, statuses and scheduling follow-up.
Original Viviseven visual material · product illustration
Team assignment
Availability and professional selection according to your service rules.
Original Viviseven visual material · product illustration
Your business plans and memberships
Validity, limits, permitted locations and associated service. Invoicing through operational integration.
Calendars, reminders and video meeting links connect according to configuration. The examples on this page do not book appointments.
AI + people
Your team steps in without losing the thread.
Original Viviseven visual material · product illustration
When a conversation requires human judgement, the salesperson can take control with the full context and return it to the agent when appropriate.
Viviseven↔Human team
Visible history, interest and opportunity.
Assignment and notification according to the workflow.
Information continuity when a salesperson changes.
The close is connected too
From quotation to payment. From invoice to dispatch.
Build a product selection during the conversation. Confirm the order, share the payment link and continue operations when the gateway confirms payment.
01Quotation
02Order
03Confirmed payment
04Electronic invoice
05Dispatch order
Management or the relevant integration provides invoicing and operational processes. The CRM module is included with Sales Agent; this does not mean every module is automatically enabled.
The payment link may open the gateway outside the chat. The dispatch order supports the logistics workflow, but is not a physical delivery made by AI.
Connected payment providers
From conversation to payment, with providers in your market.
Viviseven Sales Agent can support customers from quotation to payment: share an enabled payment link and continue operations when the provider confirms payment. AI connects customer service with configured sales, invoicing and follow-up processes.
RedebanColombia
CredibancoColombia
MedianetEcuador
DatafastEcuador
PortalDominican Republic
AzulDominican Republic
CardnetDominican Republic
LyraRegional connections
Mercado PagoOther payment connections
WompiColombia, Panama and El Salvador
NequiColombia
PayPhoneEcuador, Panama, El Salvador, Honduras and Nicaragua
NeonetGuatemala
Zencillo ecosystem connections. Availability for Sales Agent depends on the country, provider, channel and enabled integration. Payment links, gateways and payment-terminal operations are distinct workflows; not every connection applies to every configuration.
Visibility for the team
Conversations, opportunities and scheduling. In one view.
The sales team's mobile app and web application bring together service, history, scheduling and sales management. Management can review dashboards by salesperson, channel or location with available information.
Original Viviseven visual material · product illustrationOriginal Viviseven visual material · product illustration
The salesperson
Reviews conversations, receives alerts, takes over service and manages scheduling from the app.
Management
Reviews leads, pipeline, follow-up and performance to understand process progress.
The customer
Keeps a contextual conversation and a clear next step in their service channel.
Campaigns and journeys
Follow-up no longer depends on a pending note.
Configure sequences that start with an event, evaluate conditions and continue with messages, tasks, opportunities or human intervention.
Event
New lead
Welcome message → product material → salesperson follow-up.
Reminder or after-sales follow-up → response → next configured action.
WhatsApp campaigns require segmentation, consent and applicable templates. Timing, actions and rules are configured; these examples do not run campaigns or replace reviewing provider policies.
The relationship continues
Your business does not end when the customer pays.
Connect follow-up with your digital channel, loyalty benefits and service. If a conversation becomes a request, PQRS can continue with the customer's context.
Revolution, POS Mobile, Loyalty, PQRS and Surveys extend the journey according to the implemented tools. Viviseven Enterprise can provide product knowledge and authorised documents.
Original Viviseven visual material · product illustration
Original Viviseven visual material · product illustration
The documented Corolos case shows conversational commerce linked to payment, electronic invoicing and dispatch orders. Its value is process continuity, not just answering messages.
Authorised, anonymised capture of conversation, payment, invoice and dispatch order from the Corolos case.
This space does not simulate a real customer screen.
Answers to help you decide
Understand the scope before taking the next step.
What is Viviseven Sales Agent?+
It is a conversational artificial intelligence solution for customer service, product presentation, lead and opportunity registration, scheduling and continued sales workflows, with CRM included.
Which channels can it serve?+
WhatsApp, Instagram, Facebook Messenger, Telegram, Mercado Libre and telephone are documented channels. Each channel connection is configured for the business operation.
Does it replace my sales team?+
No. AI and the human team can work together. A salesperson can take over, resolve the conversation and return control to the agent while retaining context.
Can I customise its tone and style?+
You can define a friendly, approachable, formal, concise or detailed style according to your brand, business context and enabled information.
How does it present products?+
It explains features and benefits, presents visual material and queries prices or availability when connected to Management or an authorised business source.
Does it capture details automatically?+
In the configured workflow it requests the necessary details, registers the lead and retains the channel, needs and history. Automated stages avoid retyping this information.
Is CRM included or do I need another system?+
Viviseven Sales Agent includes the CRM module for contacts, opportunities, pipeline, follow-up and history. Connection to another CRM is reviewed as a specific integration.
Can customers book through chat?+
Yes. You can configure booking through conversation, a web link or a mixed workflow, with services, locations, professionals and available time slots.
Can I schedule classes or group events?+
Scheduling supports individual appointments and group events with capacity limits according to your business rules.
How are appointments assigned to the team?+
You can use your salespeople's or professionals' availability and allow customer selection or assignment according to the configured workflow.
What are scheduling plans?+
They are the packages or memberships sold by your business: validity, event count, daily limit, locations, associated service and price. They are not Viviseven subscription plans.
Can it generate electronic invoices?+
It can continue a sale, appointment or plan into invoicing through Management or the relevant operational integration, with the applicable fiscal configuration. This does not mean Management is automatically included.
What happens with a complex enquiry?+
It can hand over to an adviser with the conversation context. The team retains control to intervene and continue the process.
Can it continue through sale and payment?+
It can confirm products and the order, send a payment link and continue after gateway confirmation. Invoicing and dispatch orders depend on enabled integrations.
Can it query inventory and prices?+
Yes, through Management, databases or authorised APIs. Data comes from connected information, not a catalogue invented by the agent.
Which tools can it integrate with?+
The product documentation covers CRM, management systems, calendars, video meetings, APIs and Zencillo modules. Specific use and permissions are defined for each implementation.
How do WhatsApp campaigns work?+
You can organise campaigns with segmentation, templates, schedules and metrics, linked to CRM and configured follow-up workflows.
What should be reviewed for WhatsApp campaigns?+
Contact consent, applicable templates, frequency and current provider policies should be reviewed. Having a tool does not replace configuring and reviewing those requirements.
Which metrics and reports can the team review?+
Conversations, leads, opportunities, pipeline, scheduling, campaigns and performance by salesperson, channel or location. Attribution and financial metrics require available sources and data.
Which businesses is it for?+
It serves businesses that sell or provide service through digital channels, retailers, service stations and service businesses with appointments or events. A demonstration helps review the right combination.
Your sales process, connected
Your next opportunity can start with a conversation.
Tell us how you serve customers today and which stages you want to connect with Viviseven.
VIVISEVEN SALES AGENT
RedebanColombia
CredibancoColombia
MedianetEcuador
DatafastEcuador
PortalDominican Republic
AzulDominican Republic
CardnetDominican Republic
LyraRegional connections
Mercado PagoOther payment connections
WompiColombia, Panama and El Salvador
NequiColombia
PayPhoneEcuador, Panama, El Salvador, Honduras and Nicaragua
NeonetGuatemala
Management
POS Mobile
Revolution
Loyalty
PQRS
Surveys